8o88 Privacy Policy
Protecting your personal information is our top priority — find out how 8o88 keeps your data safe.
01 Introduction and Purpose
8o88 is a trusted online betting and casino platform for players in Bangladesh. We believe that the privacy of our users is a fundamental right and we are always committed to protecting that right.
This Privacy Policy explains what types of personal information 8o88 collects, how that information is processed, what purposes it is used for, and what measures we take to keep your information secure.
This policy applies to the website https://8o88.cam and all related digital services. "We", "our", or "8o88" refers to the entity that operates this platform. "You" or "user" refers to any visitor, whether registered or unregistered, on this platform.
Information Collection and Processing
02 Information We Collect
8o88 may collect the following types of information:
- Identity Information: Name, date of birth, national identity card number (where applicable), copy of photo identification.
- Contact Information: Email address, mobile number.
- Financial Information: bKash, Nagad, Rocket, Upay account numbers, bank account details — for processing transactions.
- Usage Information: Login history, gaming activity, betting history, transaction records.
- Technical Information: IP address, browser type, device information, operating system, cookie data.
03 How We Collect Information
We collect information in the following ways:
- Information You Provide Directly: Information you give us during the registration process, account updates, and verification form submissions.
- Automatically Collected Information: Technical information collected automatically when you access the website.
- Cookies and Tracking Technologies: Our website uses cookies to help improve your browsing experience and ensure service quality.
- Third-Party Verification: Information collected through trusted third parties for identity verification and fraud prevention.
04 Purpose of Using Information
8o88 uses collected information for the following lawful purposes:
- Creating, managing, and verifying accounts.
- Processing deposits and withdrawals.
- Providing bonuses, promotions, and VIP rewards.
- Ensuring responsible gambling and age verification.
- Anti-Money Laundering (AML) compliance.
- Detecting and preventing fraud and misuse.
- Customer support and complaint resolution.
- Improving service quality and diagnosing technical issues.
- Complying with applicable laws and regulations.
- Relevant promotional communications (only where consent has been given).
Data Storage and Security
05 Data Storage and Security Measures
8o88 applies industry-standard technical and organisational measures to keep your personal information secure. Our security infrastructure includes:
- SSL Encryption: All data transmission between the website and servers is secured with SSL/TLS encryption technology.
- Secure Server Infrastructure: Data is stored on servers that are secured and protected against cyber attacks.
- Access Controls: Only authorised personnel may access the information necessary to perform specific tasks.
- Regular Security Audits: Our systems are subject to regular security reviews.
- Data Minimisation Policy: Only necessary information is collected and unnecessary data is not retained.
However, it is not possible to guarantee that data transmission over the internet is completely secure. While we strive to ensure the highest level of protection, we acknowledge that no method is one hundred percent secure.
06 Data Retention Period
8o88 retains your personal information in accordance with the following policy:
- Information for active accounts is retained for as long as the account remains active.
- Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention.
- Financial transaction records are retained in accordance with applicable legal requirements.
- After the specified period, information is securely deleted or anonymised.
Data Sharing and Third Parties
07 Sharing Information with Third Parties
8o88 does not sell or commercially transfer your personal information. However, certain information may be shared in the following circumstances:
- Payment Processors: Necessary financial information with payment gateway providers for processing bKash, Nagad, Rocket, Upay, and bank transfers.
- Identity Verification Services: With trusted verification service providers as part of the KYC (Know Your Customer) process.
- Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt may process the minimum data necessary to operate games.
- Law Enforcement Agencies: To respond to court orders, legal processes, or legitimate requests from authorities.
- Fraud Prevention: With relevant agencies to prevent money laundering, fraud, or other criminal activity.
When information is shared with third parties, they are bound by strict confidentiality agreements and are required to use the information only for the specified purpose.
08 Cookie Policy
8o88 uses cookies to improve your website browsing experience and ensure the proper functioning of services. Cookies are small text files stored on your device that the website uses to save various information during your visit.
We use the following types of cookies:
- Essential Cookies: Essential for the core functions of the platform, such as maintaining login sessions.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To analyse website usage and improve services.
You can control cookies by changing your browser settings, but this may affect some functions of the platform.
Your Rights
09 Your Rights Regarding Personal Information
As a user of the 8o88 platform, you have the following rights:
- Right to Know: You have the right to know what information we are collecting about you and how it is being used.
- Right to Correction: You may request correction of any incorrect or incomplete information stored in your account.
- Right to Deletion: The right to request deletion of your information in certain circumstances, though this may not be possible where legal obligations exist.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
- Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
- Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
10 How to Exercise Your Rights
If you wish to exercise your privacy rights, please contact our customer support team:
- Email: [email protected]
- Live Chat: Active 24/7, support available in Bengali.
After receiving your request, we will try to respond within 30 (thirty) business days. Additional information may be requested to verify your identity.
Special Provisions and Important Guidelines
11 Protection of Minors
8o88 is a platform strictly for adults. This service is only for individuals aged 21 or above.
We do not knowingly collect any personal information from minors. Age verification is required during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using this platform, please notify our support team immediately.
12 Marketing Communications
If you have given consent to receive marketing communications, we may send you information on the following:
- New bonuses and promotional offers.
- Announcements of new game or feature launches.
- VIP programme updates.
- Details of special tournaments and events.
You may stop receiving marketing communications at any time by using the "unsubscribe" option in an email or by contacting [email protected]. Essential communications related to transactions and your account cannot be stopped.
13 Policy Changes and Updates
8o88 reserves the right to change this Privacy Policy at any time. For significant changes:
- The updated policy will be published on the website and the "Last Updated" date will be changed.
- For important changes, registered users may be notified by email.
- If you continue to use the platform after changes are made, you will be considered to have accepted the new policy.
We therefore recommend reviewing this page regularly.
14 Relationship with Other Policies
This Privacy Policy is part of the overall legal framework of 8o88. It should be read together with the following policies:
- Terms and Conditions — Overall terms for using the platform.
- Responsible Gaming Policy — Guidelines for safe and responsible gambling.
If any conflict arises between these policies, the policy designated for the relevant subject matter shall take precedence.
15 International Data Transfers
The servers and systems used to provide 8o88's services may be located in various countries. Even when your data is transferred internationally, we ensure that it receives the same level of protection. All third parties who process your data are required to comply with appropriate data protection standards.
Any international data transfer will be limited to the purposes described in this policy, and the highest level of security for your data will be ensured.
Contact Us
If you have any questions or concerns about this privacy policy, or any requests regarding your data, please contact our support team. We are available 24/7 to provide assistance in Bengali.